1) List the documents, used in QMS? a) Statements of Quality Policy and Quality Objective b) Quality manual-providing consistent information about the organisation’s QMS c) Quality plans-providing description as to how QMS is applied to specific product, project or contract. d) Specifications—state requirements d) Guidelines—recommendations or suggestions e) Documents needed by the organization, to ensure [...]

1) What are the advantages of bench marking? a) It inspires the organization to compete with others b) It inspires the people to compete and achieve the goals c) Bench marking testing procedures, helps in assuring the quality of the product/service d) This identifies the strengths and weakness of one’s product or service with competitors [...]

1) State the principle of Pareto analysis. Vital few and trivial many 2) List the merits of, the cause and effect diagram Bad effects are identified, and actions to correct the causes are taken. Good effects are noted and those causes are further improved, to prevent the bad effects. 3) Define ‘standard deviation’ of the [...]

Name the three stages, in Juran’s trilogy, for continual improvement a) Planning b) Control and c) Improvement List the four steps, in Deming cycle. Plan—Do—Study—Act List the five S activities, for workplace organization, under Kaizen Remove unnecessary things, Sort out (seiri), Set in order, Proper arrangement (seiton), Shine, eliminate dust (seiso), Standardise the activity, share [...]

Define ‘external customers’? A person who uses a product/service, purchases the product / service or who influences the sale of product / service. Define ‘reputation’ Qualitative judgment on an organization, understanding of the ‘mind set’ and principles and practices of an organisation. What is the merit of ‘visit to customers’, in servicing the customer? The [...]

Who are the constituent members of the Quality council? The chief executive officer, Senior managers from Finance, Design, Manufacture, and Quality, a labor union representative and a coordinator. List two duties of the Quality council. 1) They identify the core values, frame the vision statement, mission statement, and quality policy statement 2) The council draft [...]

List the characteristics of Quality leaders. 1) Vision 2) Enthusiasm 3) Integrity 4) Commitment 5) Courage 6) Empower employees 7) Build team spirit 8) Sense of honour and humour 9) Communicative 10) Curiosity Name different behaviors of employees a) People need security and independence at the same time b) People are extremely sensitive to external [...]

Name two basic concepts of TQM. a. Committed top management b. Constant focus on both the internal and external customers c. Continuous improvement of the processes d. Establishment of performance metrics for the processes Name two quality Gurus and indicate their major contribution. ———————————————————————————————————— GURUS MAJOR CONTRIBUTIONS 1 Shewhart W.A. a) Control charts and b) [...]

List some cost elements in purchasing, under Preventive costs. Costs of suppler review, supplier rating, purchase order technical data review, and supplier quality planning List some cost elements in quality administration under Prevention costs. Costs due to salaries for administration, administrative expenses, quality program planning, quality performance reporting, quality education, quality documentation and evaluating quality [...]

1) Define at least two forms of definitions of ‘Quality’. 1) Conventional: Conformance to specifications and standards. 2) Simpler: Conformance to requirements of the customers 3) ISO 9000-2000: The degree to which a set of inherent characteristics fulfils the requirements. The requirements are the needs or expectations, that are stated, generally implied or obligatory 4) [...]